Shared Service Centers

A shared service center is the convergence and streamlining of an organization’s back office functions into a separate, shared organizational unit. The objective of a shared service center is to ensure it delivers required services as effectively and efficiently as possible.

If you are considering a shared service center environment, we can conduct an upfront analysis to determine if an evolution toward shared services is a feasible alternative, including analysis for business processes, outsourcing, IT landscape, business case development, implementation plan and location.

Once it is deemed feasible, we can provide a project team to help with implementation including:

• Service requirement list
• New process maps
• Policies and procedures
• Organization chart
• Service level agreements
• Functional IT specifications
• Governance model

Already have a shared service center? We'll help you optimize it by evaluating ways to improve the value of the existing environment.